Why do some organic products get moldy?
This depends on the treatment of the specific product. You should be very careful about not getting water into ANY organic product. Water breeds life. True organics don’t add unnatural preservatives or chemicals, only pure plant matter. Unpurified water contains many microorganisms that will feed on organic materials. End point, be careful not to get water into any organic products.
my cream separated - why?
Depending on the storage method used for your product, it is quite possible your product got too hot. We highly recommend not keeping your product in a space exceeding 74 degrees. To go a step further, you can keep your products in the refrigerator. Not only does this keep your product in its most solid state, it also feels amazing when applied.
will the turmeric in your products stain my skin/sink or tub?
It’s possible, but it’s also only temporary. Turmeric is a very powerful & colorful herb. Turmeric has been used as a dye for fabrics & food matter for centuries. Because of its vibrant dying ability, this should be taken into consideration when using turmeric to treat your skin. Turmeric will also cling to soap film that may be left behind in your sink or shower. We’re not in the business of telling people how clean they should keep their bathrooms, so if you’ve got soap film, dirt or grime on your bathroom surfaces, the chance turmeric will stick around is higher.
what kind of measures do you take to preserve your products?
Every natural measure! We will never use preservatives that studies have proven to be a danger to humans, animals or our planet. There are several ingredients that are used which act as mild preservatives naturally. Additionally, we commonly use naturally derived antioxidants to preserve the freshness of our products for an additional 6 months.
That being said, we believe that if you are purchasing products and letting them sit on your counter for 2 years - you’re really not benefiting from that product anyway. Self-care routines should be consistent and should also be the foundation of maintenance.
i have an allergy. can i request a substitute for an ingredient?
You can ABSOLUTELY request a substitute! Our products are created using botanical theory methods. This means that each ingredient we pair together has a synergistic quality to the end product. Basically, all our ingredients are best friends! In the world of plant materials, one ingredient boasts many different medicinal properties. If you find that you are allergic to any of our ingredients, we can certainly find a way to sub it out. We start by using our plant materials available on hand. If we need to source a new ingredient, we will do that too. Keep in mind that we have to order from our supplier so it could take up to 3 weeks for us to accommodate a specific substitute.